Shipping Policy
Thank you for visiting YourFishStore.com. Over the last weeks, we have made some significant changes to our online inventory and policies. We added our smaller items to our inventory, with a charge of $54.99 Shipping. Orders over $150 ships for Free nationwide using discount code YFS150. This change allows us to list our lower priced items. You will still have the opportunity to buy bulk packages and still qualify for our WYSIWYG bulk discounts.
Below are the changes to our policies:
1. We added a surcharge of $54.99, for orders.
All orders over $150 ships for Free. (DISCOUNT CODE: YFS150)
2. All Fish Packages ships for FREE with no minimum.
3. Our WYSIWYG collection ships for FREE when using the bulk discounts.
We attached some of our most popular links in case you missed out.
Shipping Day:
To keep shipping FREE on most orders and livestock prices Low. We ship out orders on Wednesday of every week to arrival on Thursday.
Shipping Method:
We only use FedEx Overnight Priority as a method for shipping on LiveStock Packages.
Care and Packaging:
Our primary concern is the health and safety of your fish. To achieve this standard, we professionally package all aquatic life in the best materials and use the most direct and reliable shipping method which is FedEx Overnight.
Fish come from distributors who have already acclimated the fish to aquarium conditions after arrival from around the world. Fish are then hand-picked and prepared for shipment to you. Fish are packaged in properly conditioned saltwater with correct pH levels in heavy-duty poly bags to cushion and protect. Each bag is filled with oxygen for optimal conditions and secured by a professional bag sealing technology. The water and airtight bags are then housed in Styrofoam coolers along with a heat or ice pack, as seasonal conditions dictate.
Order Processing Time Guidelines:
We do our best to ship your order as soon as possible. Since we are working with live products, there are times when shipments must be rescheduled; all orders are subject to reschedule. If we encounter a dilemma with your order, we will contact you as soon as possible and work to a resolution. Our main concern is the health of the aquaria life and ensuring healthy specimens arrive in the best condition.
Tracking Your Order:
To track your order simply click on the tracking number link provided in the shipping email from FedEx to locate your package.
Order cancellations:
You may cancel your order, provided we have not yet processed it for shipping. You will receive a refund for eligible canceled orders, less a 20% restocking fee. Order cancellation requests must be sent by email. We will respond promptly to let you know where we are in the process and if the order is eligible for cancellation.
