Terms And Conditions *PLEASE READ*
(If you don't live in one of the states listed below CLICK HERE. We can ship to you but under different shipping terms.)
VERY IMPORTANT: If we deem that your order is not in excellent condition to ship out OR if there are weather concerns (Too Cold, Too Hot, Holiday Traffic, Etc.) we will return your money back to you.
**The order can always be placed again when the weather breaks or we get better condition livestock. We return the funds because it typically takes 2-3 days to transfer back over to your account. We do not want to hold your money until the following week's shipment cycle. **
Shipping: To keep shipping FREE and livestock prices LOW... We Ship Out orders on Wednesday of every week to arrival onThursday. We may get a few orders out on odd days. FedEx Priority is the only shipping method we use.
Livestock: It is very important to us that we ship out quality livestock. Our warehouse staff thoroughly inspects each livestock before it is bagged and ship. We also feed our livestock over the weekend and ensure they have an appetite and properly eating with no issues. This is the last time we will feed the livestock before they are shipped out. This will minimize the amount of Ammonia in the bag during shipping.
Additionally: we do NOT honor any issues with FedEx shipment delays BUT We will try our best to work you on shipping out another order. FedEx is the most reliable overnight shipping method, and usually there are NO issues using this method.
Please Note: We do charge $19.99 for Box and Material charges. This charge is only for the Box and Supplies it takes to ship your order. (Box - Heat/Ice Packs - Oxygen - Bags/Liner - Styrofoam - Crimpers - Etc.)
Our primary concern is the health and safety of your fish. To achieve this standard, we professionally package all aquatic life in the best materials and use the most direct and reliable shipping method which is FedEx Overnight.
Our fish come from distributors who have already acclimated the fish to aquarium conditions after arrival from around the world. Fish are then hand-picked and prepared for shipment to you. Fish are packaged in properly conditioned saltwater with correct pH levels in heavy-duty poly bags to cushion and protect. Each bag is filled with oxygen for optimal conditions and secured by a professional bag sealing technology. The water and airtight bags are then housed in Styrofoam coolers along with a heat or ice pack, as seasonal conditions dictate.
If any items arrive dead, please follow these instructions below and we will refund your money within 24-48hrs.
1. Take picture of item inside the UNOPENED bag showing the seal is intact still.
2. Take item out of bag and take picture of deceased item.
3. Email Support@YourFishStore.com with the pictures of the deceased and invoice number. A claim is not considered submitted until the guarantee request is made and a picture is provided. We appreciate your support and cooperation.
*Sharks, Sting Rays, and Anemones are not covered under the Arrive Alive Guarantee policy.*
(These items are very sensitive in nature. We ensure they are healthy and properly accepting food. Due to FedEx Shipping, these items can take a turn for the worst very quickly, which is out of our control.)
We love to give away free Fish, Inverts, and Corals to our customers. We have eight tanks set aside for free items. We try to keep these tanks stock with free items for our customers but at times we do run out due to the amount of free items we give away on a daily basis.
Please note.... If we don't have your exact free item you request with your order, we will add the next closest free item that is compatible with your order.
We ship out of Virginia, and due to the distance and cost to Mid - West Coast states we charge extra to ensure the livestock arrivals safely.
An average 10-pound box FedEx Overnighted AM usually cost us upwards to $100 to the West Coast. FedEx Overnight Priority is the only method of shipping we use. We pull our livestock out the holding tanks and usually in the bag for no longer than 12 hrs before it reaches the customer.
If you would like to make an order, we will ship out to you for $54.99, which includes box charges but with No AAG (Arrive Alive Guarantee). We have very minimal DOA (Dead On Arrivals) due to using Priority AM Overnight Shipping.
*Please note shipping charges of $54.99 is NON-Refundable to the west coast states.
Don't matter how many boxes, heatBox, Heat/Ice Packs, Oxygen, Bags/Liner, Styrofoam your order take you will only be charged this fee once per order. If you have several orders shipping out the same day, we will combine your box charges together into one charge only.
If you your orders contains sensitive items like SPS corals we will contact you before processing it and like you know the risk of DOA is high for us to ship your state.