Mid-West Coast States Shipping Policy
We ship out of Virginia, and due to the distance and cost to Mid-West Coast states, we charge extra to ensure the livestock arrivals safely.
An average 10-pound box FedEx Overnighted AM usually cost us upwards to $100 to the West Coast. FedEx Overnight Priority is the only method of shipping we use. We pull our livestock out the holding tanks and usually in the bag for no longer than 12 hrs before it reaches the customer.
If you would like to make an order, we will ship out to you for $54.99, which includes box charges.
*Please note shipping charges of $54.99 is NON-Refundable to the west coast states.
Don't matter how many boxes, heatBox, Heat/Ice Packs, Oxygen, Bags/Liner, Styrofoam your order take you will only be charged this fee once per order. If you have several orders shipping out the same day, we will combine your box charges together into one charge only.
To keep shipping FREE and livestock prices Low. We Ship Out orders on Wednesday of every week to arrival on Thursday.
Please Email Us if you have any questions regarding shipping policies to Mid - West Coast States.
Care and Packaging:
Our primary concern is the health and safety of your fish. To achieve this standard, we professionally package all aquatic life in the best materials at no additional cost and use the most direct and reliable shipping method.
Fish come from distributors who have already acclimated the fish to aquarium conditions after arrival from around the world. Fish are then hand-picked and prepared for shipment to you. Fish are packaged in properly conditioned saltwater with correct pH levels in heavy-duty poly bags to cushion and protect. Each bag is filled with oxygen for optimal conditions and secured by a professional bag sealing technology. The water and airtight bags are then housed in Styrofoam coolers along with a heat or ice pack, as seasonal conditions dictate.
Acclimation Guide - Click Here
Order Processing Time Guidelines:
We do our best to ship your order as soon as possible. Since we are working with live products, there are times when shipments must be rescheduled; all orders are subject to reschedule. If we encounter a dilemma with your order, we will contact you as soon as possible and work to a resolution. Our main concern is the health of the aquaria life and ensuring healthy specimens arrive in the best condition.
Tracking Your Order:
To track your order simply click on the tracking number link provided in the shipping email from FedEx to locate your package.
You may cancel your order, provided we have not yet processed it for shipping. You will receive a refund for eligible canceled orders, less a 20% restocking fee. Order cancellation requests must be sent by email. We will respond promptly to let you know where we are in the process and if the order is eligible for cancellation.