Free Shipping Policy

*PLEASE READ:

(If you don't live in one of the states listed below CLICK HERE.  We can ship to you but under different shipping terms.) 

 

For a limited amount of time, we are offering FREE shipping on all livestock with NO minimum purchase needed to our FREE SHIPPING STATES BELOW.

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*PLEASE NOTE: We do charge $19.99 for Box and Material charges. This charge is only for the Box and Supplies it takes to ship your order. (Box - Heat/Ice Packs - Oxygen - Bags/Liner - Styrofoam - Crimpers - Etc.)
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To keep shipping FREE and livestock prices low. We Ship Out orders on Wednesday of every week to arrival on Thursday.

We only use Fedex as a method for shipping and majority of the time it will be FedEx Priority.  Some of the cleaner packs we may choose 2-day shipping depending on the weather in your state that that current time. 

FREE SHIPPING STATES BELOW:

These states are based of Fedex Zones Cost.  We recommend that someone be available upon delivery of aquatic life to limit or avoid exposure to elements. We do not ship to PO Boxes.

Supply and Dry goods still ship nationwide same day shipping.  

Live Stock Shipping States

Alabama                New Jersey               South Carolina             Pennsylvania

Florida                   New York                   Tennessee                    Delaware

Georgia                 North Carolina           Texas                            Kentucky

Maryland               Ohio                             Virginia                        Indiana

Massachusetts     Pennsylvania              Washington DC          Louisiana

Mississippi            Rhode Island              West Virginia              Arkansas

Oklahoma               Missouri                     Indiana                        New Mexico

 

Care and Packaging:

Our primary concern is the health and safety of your fish.  To achieve this standard, we professionally package all aquatic life in the best materials and use the most direct and reliable shipping method which is FedEx Overnight.

Fish come from distributors who have already acclimated the fish to aquarium conditions after arrival from around the world.  Fish are then hand-picked and prepared for shipment to you.  Fish are packaged in properly conditioned saltwater with correct pH levels in heavy-duty poly bags to cushion and protect.  Each bag is filled with oxygen for optimal conditions and secured by a professional bag sealing technology.  The water and airtight bags are then housed in Styrofoam coolers along with a heat or ice pack, as seasonal conditions dictate. 

Acclimation Guide - Click Here

Order Processing Time Guidelines:

We do our best to ship your order as soon as possible. Since we are working with live products, there are times when shipments must be rescheduled; all orders are subject to reschedule. If we encounter a dilemma with your order, we will contact you as soon as possible and work to a resolution. Our main concern is the health of the aquaria life and ensuring healthy specimens arrive in the best condition. 

Tracking Your Order:

To track your order simply click on the tracking number link provided in the shipping email from FedEx to locate your package.

Order cancellations:

You may cancel your order, provided we have not yet processed it for shipping.  You will receive a refund for eligible canceled orders, less a 20% restocking fee.  Order cancellation requests must be sent by email.  We will respond promptly to let you know where we are in the process and if the order is eligible for cancellation.